Refund & Cancellation Policy

All ticket purchases and registrations are generally non-refundable and non-transferable. However, refunds may be considered in exceptional circumstances as outlined below.

Important: Refund requests must be submitted in writing via email to summit@cyberpeace.net within the specified timeframes mentioned in this Policy.

A. Event Cancellation by CyberPeace

If CyberPeace cancels the Summit for any reason:

• Full refund will be processed automatically
• Refunds will be credited to the original payment method within 15–30 business days
• Registered participants will be notified via email

B. Event Postponement

If the Summit is postponed to a new date:

• Your registration will automatically be transferred to the new date
• If you cannot attend the new date, you may request a full refund within 30 days of the postponement announcement
• Refund requests after 30 days may not be accepted

C. Duplicate Payment

If you have been charged multiple times for the same registration:

• Contact us immediately at summit@cyberpeace.net
• Provide proof of duplicate payment (transaction IDs, receipts)
• Full refund for duplicate charges will be processed within 7–14 business days

D. Technical Errors

If a payment error occurs due to technical issues on our Platform:

• Report the issue within 48 hours of the transaction
• Provide transaction details and error screenshots
• Refund will be processed after verification

Refunds will NOT be provided in the following cases:

• Change of mind or personal circumstances
• Inability to attend due to personal reasons (illness, travel issues, work commitments, etc.)
• No-show on the event day
• Violation of event terms leading to removal from the event
• Refund requests submitted after the specified deadline
• Partial attendance or early departure from the event

Once a refund request is approved:

• Processing Time: 7–14 business days from approval
• Credit to Account: 15–30 business days depending on your bank/payment provider
• Refunds will be processed to the original payment method used for the transaction

Note: Processing times may vary during peak periods or due to bank processing delays. We are not responsible for delays caused by payment processors or financial institutions.

To request a refund, please follow these steps:

• Send an email to summit@cyberpeace.net with the subject line "Refund Request - [Your Registration ID]"
• Include: full name and email used for registration, registration ID or transaction ID, reason for refund, and proof of payment
• Wait for confirmation email from our team (within 3–5 business days)
• Once approved, refund will be processed as per the timelines above

If you wish to cancel your registration:

• Send a cancellation request to summit@cyberpeace.net
• Include your registration details and reason for cancellation
• Cancellation does not automatically entitle you to a refund
• Refund eligibility will be determined based on the criteria outlined in this Policy

Please note that:

• Payment gateway processing fees (if any) are non-refundable
• Refund amount will be the ticket price minus any applicable processing fees
• Currency conversion charges (if applicable) are not refundable

If you have any concerns or disputes regarding refunds, please contact us at summit@cyberpeace.net. We will review your case and respond within 5–7 business days. All disputes will be resolved in accordance with the laws of India and the jurisdiction of New Delhi courts.